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Privacy and Cookies Policy

Ruth White Yoga Products Limited has always been committed to protecting your privacy. We will only use the information that we collect about you within the Data Protection Act 1998. We collect information about you to process your order. We will only email you in the future if you have previously given us your consent. We will also give you the opportunity to unsubscribe from our monthly newsletter emails.

We collect information about you when you place an order for you Name & Address, Phone Number and Email Address in order to process your order and ship the goods through one of our carriers e.g. Royal Mail, DPD, UPS, etc. Our online payment processing company is Sagepay or Paypal who process your card details on their secure sites to take payment for all orders placed with us. Credit card and PayPal details are not accessible by us for on-line orders.

We try to ensure that the information we use and hold will be accurate and up to date. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the law. We will never share or sell your information to a third party.

Newsletter

Our monthly newsletter has special offers, new product announcements, yoga reatreat and workshop information and any updates on our company and website that may be of interesrt to you. Our newsletter has an unsubscribe link at the bottom of each one. Should you wish to unsubscribe, you can click the link and remove yourself from the newsletter mailing. Your details are registed as unscubscribed and you are removed from our mailing list.

Your Email Address

Your e-mail address will be used to contact you about your order and products purchased. Your e-mail address will be used in our newsletter where you have subscribed. Should you wish to unsubscribe, you can click the link and remove yourself from the newsletter mailing. Your details are registed as unscubscribed and the date it was done is recorded.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. We are compliant with and conform to the Payment Card Industry Data Security Standard (PCI DSS) which is annually assessed.

Third Party Disclosures

Ruth White Yoga Products Ltd do not sell, trade or rent your personal information to others. Our carriers are provided with delivery details in order to ship your orders successfully.

Cookies

Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Our shopping cart, like most other e-commerce shopping carts sets a cookie which contains the unique order number that you are allocated when you add the first item to the shopping basket. This is used to remember your order number and the contents of your shopping baskets, if you stop in the middle of a shopping session and return later, or your browser stalls, or computer crashes. The order cookie does not store any of your personal information or details about your browsing history. If you turn off cookies in your browser you may find your shopping basket is empty if there is a break in service or your ISP (broadband) supplier switches your IP address as you shop. Our shopping cart cookie is shopper_id which remains for 4 days, so that if you return to this site it will allow you to continue with the same shopping basket contents. If you wish to run your web browser without cookies you will need to select tools > options and usually the privacy option, but be careful that this may prevent you using some web sites.

The above Cookies notice does not cover the links within this site linking to other third party websites. We encourage you to read the privacy statements on the other websites you visit. Ruth White Yoga Products Ltd cannot be responsible for the content in third party websites. Most of our website links are to reputable organsiations such as the product standard compliance organisation Oeko-Tex.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at Google Privacy Policy (English only)

International Privacy

The above privacy statement may not apply in some countries that visitors and customers are located, as security policies may vary according to the individual Internet laws in each host country.

Contact

Please contact us using the Contact page.

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