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Terms & Conditions

CURRENCY

All prices are in GBP (Great British Pound).

IMPORTANT

Any orders placed with Ruth White Yoga Products Ltd (the Company) will be converted from GBP (Great British Pound) into your currency by your credit card company when they process the transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed here may differ to the rate when your transaction is processed by your credit card company.

MEDICAL DISCLAIMER

Ruth White Yoga Products Ltd and its directors and employees make no claim as to the benefits arising from the use of yoga, in all its forms. Staff can only offer advice on products and in no way should this be a substitute for instruction.

Products bought from Ruth White Yoga Products Ltd are used entirely at your own risk. Yoga is not a medical therapy and we advise that you always consult a qualified medical practitioner before undertaking yoga for its perceived benefits. Ruth White Yoga Products Ltd cannot be held responsible for consequential loses caused by the use of any of the products it supplies howsoever arising. Any person using equipment bought from Ruth White Yoga Products Ltd. is personally responsible for learning the correct techniques involved, assumes all risks and accepts responsibility for any damages or injuries of any kind, including death.

PRIVACY & PERSONAL DATA HELD

By placing an order with us, your details will be added to our mailing list for Ruth White Yoga Products ONLY. If you want to unsubscribe from our email mailing list, you can do this by clicking the unsubscribe link on the first Monthly Newsletter or 48 Hour Special Offer email you receive. Your email address will remain on the system as unsubscribed, so that if you purchase from us in the future, you will not be re-added to the email mailing list again. You may also request that your details are removed from our system by writing to the address below or by emailing us.

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors) and sending out our catalogue. We will not pass on your personal details to any other organisation or use your details for other purposes without asking your consent first. To have your Name and Address details removed from our mailing list, please write to the address listed below or email us.

COOKIES

Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Our shopping cart, like most other e-commerce shopping carts sets a cookie which contains the unique order number that you are allocated when you add the first item to the shopping basket. This is used to remember your order number and the contents of your shopping baskets, if you stop in the middle of a shopping session and return later, or your browser stalls, or computer crashes. The order cookie does not store any of your personal information or details about your browsing history. If you turn off cookies in your browser you may find your shopping basket is empty if there is a break in service or your ISP (broadband) supplier switches your IP address as you shop.

Our shopping cart cookie is shopper_id which remains for 4 days, so that if you return to this site is will allow you to continue with the same shopping basket contents. If you wish to run your web browser without cookies you will need to select tools > options and usually the privacy option, but be careful that this may prevent you using some web sites.

LINKS TO OTHER WEBSITES

The above Cookies notice does not cover the links within this site linking to other third party websites. We encourage you to read the privacy statements on the other websites you visit. Ruth White Yoga Products Ltd cannot be responsible for the content in third party websites. Most of our website links are to reputable organsiations such as the standard compliance organisation Oeko-Tex.

ORDERING FROM RUTH WHITE YOGA PRODUCTS LTD

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted before the goods ordered are dispatched, and this will usually be within 24 hours of the goods being sent. Goods remain the property of Ruth White Yoga Products Ltd until we have received payment in full.

We reserve the right to alter our prices and specifications without notice. Prices and offers are subject to change and availability, as new stock is purchased.

DISCOUNTS

Discount codes can only be used on FULL priced products. Discount codes CANNOT be used on products that are on Special Offer, Gift Vouchers, Books, Yoga Kits, Teacher Discounted Prices, Box sets of Yoga Mats or the cost of shipping. Unfortunately we cannot offer any further discounts or use discount codes on these products listed on the website as they are already heavily reduced by up to 35%.

If you have a Discount Code to use, this will need to be entered on the checkout page. There is a box which states "Enter your discount code or Gift Voucher number" and your code needs to be put in the box here and click the Enter Button and the shopping cart will re-calculate the cost.

CONFIRMATION OF ORDER

A copy of your order will accompany goods to the purchaser's address. If you require an invoice for your records please contact us and we can send one out. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible.

PAYMENT OPTIONS

Secure credit card processing is carried out by Sage Pay which protects your card details as they are processed directly by Sage Pay and only a notification of payment is emailed to us at Ruth White Yoga Products Ltd. Sage Pay payment solutions are trusted by thousands of businesses, big and small to process their on line transactions.We accept Delta, Maestro, MasterCard, Solo, Visa, and Visa Electron. Alternatively we do accept UK Bank cheques sent with an order to the address stated below with a cheque made payable to Ruth White Yoga Products Ltd.

DELIVERY DETAILS

Please see our Delivery Page for full details on costs, delivery timescales and ordering options. If you can't see what you are looking for or you have any other queries, please do not hesitate to email us or call us on 07769 207880.

BANK HOLIDAYS

We are closed for all UK Bank Holidays. Any orders placed over the Bank Holiday Weekend will be despatched on the Tuesday after the Bank Holiday weekend (stock permitting). If you have any queries you can leave a message on our answering machine or by email us. For dates over the Christmas period, these will be listed nearer the time on the Home, Terms and Delivery Pages.

OVERSEAS ORDERS

PLEASE NOTE, Ruth White Yoga Products Ltd can only accept internet orders from the following countries: UK Mainland, Northern Ireland, Channel Islands, Austria, Baleric Islands, Belgium, Canary Islands, Corsica, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, Canada, USA, Australia, New Zealand & Falklands.

If you require an order or delivery to a country not listed above, please email us for a response to your query.

DUTIES & TAXES

The prices shown on the product pages include UK VAT (where applicable) at a rate of 20% (VAT No. GB 903 8829 08). Purchases made from within the European Union will be exempt from VAT if a valid VAT deferment number is supplied.

Any other duties or taxes payable on purchase from outside the European Union of Ruth White Yoga Products Ltd products are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the goods.

GUARANTEE

If the product bought is defective or faulty we offer a full 100% money back guarantee. The goods must be returned to Ruth White Yoga Products Ltd within 10 days in the condition they were received. In the event of a complaint please contact us and the matter will be dealt with.

RETURNS

If goods arrive damaged or have been incorrectly shipped by Ruth White Yoga Products Ltd in any way, the goods will need to be returned subject to authorisation from our sales staff. Please return the goods to us within 14 days of receipt by our carrier and we will arrange for a replacement or refund according to your wishes and the return carriage will be refunded by Ruth White Yoga Products Ltd subject to it being agreed by the company beforehand. Please contact Ruth White Yoga Products to arrange a return reference and to agree a carriage method. In some cases it is more cost effective for Ruth White Yoga Products to arrange the collection form the buyer.

Unwanted products - You agree to take reasonable care of the goods, but if goods have been ordered incorrectly by the buyer or the buyer changes their mind and does not want the goods for any reason, we must be notified within 14 days of receipt of the goods by our carrier. Goods must to be returned subject to authorisation from our sales staff in pristine un-used condition and packed as sent out in the original packaging. If you remove the goods from their packaging and fail to properly re-pack them in their original packaging, we reserve the right to apply a re-packing fee which is deducted from the refund. Return carriage must be paid for by the buyer. It is the duty of the buyer to ensure the returned goods are suitably sent and securely packaged and insured. The delivery costs originally paid are non-refundable unless your entire order is cancelled. We cannot accept the return of video, DVD or audio products once the seal is broken.

If the goods are sent by a carrier or Royal Mail and they attempt to deliver an item and leave a "while you were out" card and the buyer fails to collect the item(s) and they are returned to us at a later date, we will only refund the cost of the goods and the original shipping fee paid WILL NOT be refunded. If the buyer fails to collect the item(s) from Royal Mail and the item(s) is returned to us and the buyer still wants the goods, the cost of shipping will need to be re-paid again.

When goods are returned by Royal Mail and there is insufficient postage amount paid, Ruth White Yoga Products Ltd reserves the right to deduct the postage amount shortfall and the Royal Mail handling charge from any product refund that is made, as in these circumstances we have to make a special trip to the Royal Mail sorting office which incurs staff and travel costs.

Refund payments will be made to the same payment service that was used to buy the goods e.g Credit/Debit card, Paypal or BACS direct bank transfer. Refunds will be paid within 10 working days of the returned goods being accepted by Ruth White Yoga Products , although in pactice we aim to do refunds within 2 working days.

PRODUCT COLOUR DISCLAIMER

For technical reasons connected with colour reproduction and media limitations the colours shown may not be an exact representation of the actual product. The reason for this is that each computer and its display shows colours slightly differently.

If you are unhappy with the colour of a product, we must be notified within 14 days of receipt, goods will need to be returned subject to authorisation from our sales staff in pristine un-used condition in their original packaging, return carriage paid for by the buyer.

CUSTOMER SUPPORT & SERVICE

Should you wish to discuss any aspect of your order, please telephone our Customer Service Department on +44 (0)7769 207880, 9.30am - 4pm Monday - Friday or e-mail us at sales@ruthwhiteyoga.com for a response to your query.

PRIVACY POLICY

The confidentiality of any communication between us is of utmost importance.

We are registered under The Data Protection Act 1998 (DPA) and comply with the Act in all our dealings with your personal data.

From time to time we may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and our services. These statistics will not include information that can identify an individual.

We do not share personal information with third parties or use the information provided for any other purposes.

DISCLAIMER & COPYRIGHT

  • The information contained in Our Website is provided for general information purposes only and does not constitute legal or other professional advice in relation to any particular situation. We would be pleased to advise on any specific legal issue or problem.
  • Ruth White Yoga Products Ltd will take every reasonable step to ensure the accuracy of Our Website. However, we accept no responsibility for any loss or damage, howsoever arising, whether directly or indirectly, out of or in connection with the use of, or from reliance on information contained in, Our Website.
  • Our Website contains links to other websites, which are not under Ruth White Yoga Products Ltd's control. Ruth White Yoga Products Ltd accepts no responsibility for the contents of any linked Website or any link in a linked Website. The inclusion of a such links on Our Website does not imply an endorsement of that Website by Ruth White Yoga Products Ltd.
  • The contents of these pages are © Ruth White Yoga Products Ltd. The reproduction, permanent storage, or retransmission of the contents of Our Website is prohibited without the prior written agreement of Ruth White Yoga Products Ltd, save that users may gain access to and download and store the contents of these pages on a temporary basis for viewing purposes only.
  • All Images on the Ruth White Yoga Products Ltd website are protected by United Kingdom and international copyright laws and treaties. Ruth White Yoga Products Ltd and/or the various artists and photographers who provide content and/or Images to Ruth White Yoga Products Ltd own all rights, including the copyrights in and to the Images.
  • Any dispute which may arise in relation to Our Website will be subject to the English law and to the jurisdiction of the English courts.

We advise you to print a copy of these Terms & Conditions for your reference in the future.

The law of England shall apply to this agreement irrespective of the place of delivery.

CONTACT DETAILS

  • Ruth White Yoga Products Ltd
    7 Spire Close
    Basingstoke
    Hampshire RG24 4TN
    United Kingdom
  • Tel: +44 (0)7769 207880
  • Fax: +44 (0)800 242 5139
  • Email: sales@ruthwhiteyoga.com
  • Telephone Opening Hours: Monday to Friday - 09:30 to 17:00
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