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DELIVERY

DELIVERY PROCESS

You can calculate the cost of your delivery in the shopping cart, by selecting your delivery country and post code for the UK. This means you know what the delivery cost is before you commit to any payment. This is recalculated when you checkout using your completed delivery address.

In the UK smaller parcels are sent with Royal mail and larger parcels are sent with a carrier. For shipments in Europe we usually use a carrier based on the best price for the country and region, with smaller parcels sent by Royal Mail.

DELIVERY SMS / EMAIL NOTIFICATION

Most carriers send either an SMS text message or email with your delivery information, so it is better to provide a mobile number for the delivery address. Delivery times are for guidance purposes as unforeseen accidents and delays can alter the driver’s schedule.

ADDRESS RESTRICTIONS

Most carriers will not delivery to PO Boxes. with some exceptions e.g.  Parcel Motel depots in Northern Ireland for Republic of Ireland customers is allowed.

If you request a delivery to an hotel you must make arrangements with the hotel prior to ordering as delivery will be to the hotel reception or stores, so it is at your own risk.

DELIVERY TIMES / SIGNATURES

Our carriers require signatures for deliveries. If you wish goods to be left without a signature and this results in a lost parcel this will invalidate any claim for compensation.

We aim to ship goods within 48 hours during the working week. Where possible we will ship the same day if the goods are in stock and we can get the order packed to meet the carrier collection deadline. Please allow an extra 24 hours for extra-long mats/bespoke mats to be cut and packaged..

DELIVERY REGIONS

UK Mainland - shipments are sent by carrier or Royal Mail 24 or 48 service.

UK Scottish Highlands & Islands - for the following UK Scottish Highlands postcodes, small parcels are sent by Royal Mail . All carriers charge extra for delivery of larger parcel to Highlands and Islands

UK Highlands & Islands

This includes the following postcodes AB36-38, AB55-56, FK17-21, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE

Northern Ireland and Isle of Man- for the following postcodes, small parcels are sent by Royal Mail or the most cost-effective carrier: Post codes BT and IM, 

Channel Islands - for the following postcodes, small parcels are sent by Royal Mail or the most cost-effective carrier: JE, GY

European Shipments - smaller parcels are sent by Royal Mail or the most cost effective carrier.

Worldwide - If your country does not show in the checkout Country drop down list, you can email us for a delivery price.

DELIVERY CHARGES

These charges can be changed at any time, for example when carrier charges, fuel levies or city surcharges are changed. You can calculate the delivery charge when at the checkout.

For very large orders please contact us for a shipping price.

Shipments to countries outside the EU may incur customs clearance charges and local duties and taxes for which the buyer is responsible. Ruth White Yoga Products Ltd is not responsible for these costs or for delays caused by your local government authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.

WHY CHARGE FOR POSTAGE?

There is no such thing as free Postage and Packing (P&P), so we have decided not to offer this as an option. This is the way we have established our mail order business. Any website that offers Free P&P has already included the delivery price in the selling price for each item.

MISSING, DAMAGED OR INCOMPLETE ORDERS

My order has not arrived?

Occasionally a parcel cannot be delivered or has been delivered to a nearby address if you were not in. If a "unable to deliver" card has been left and the buyer does not contact or collect the parcel and a return charge is made, we reserve the right to pass on this charge.

Please let us know and we will investigate the loss with our carriers. Some of our carriers record the GPS location and time of deliveries.

Occasionally a delivery is delayed such as a problem with the carrier’s delivery system, or weather issues. Contact us and we can check the carrier’s tracking system.

Royal Mail can take up to 5 days for some deliveries in the UK and require at least 10 days before they will investigate claims. Other carriers take between one to four days for deliveries depending on circumstances.

Damaged Goods

If you receive a parcel that is damaged please sign as damaged and take photos of the parcel before opening it. If the contents have been damaged in transit, please call us within 5 working days so we can process a claim. We will require images to progress your claim.

Missing Items

Please check the whole shipment as we place items such as Straps and Neti Pots in the middle of a parcel to give them better protection. If an item is missing please contact us on by email.

CONTACT DETAILS

Ruth White Yoga Products Ltd

Email: sales@ruthwhiteyoga.com

Tel: +44 (0)7769 207880 

Ruth White Yoga Products Ltd is a company registered in England and Wales with company number 4728823 and VAT No. GB 903 8829 08