INCORRECTLY ORDERED GOODS or I HAVE CHANGED MY MIND
If goods have been ordered incorrectly by the buyer or the buyer changes their mind and does not want the goods forany reason, we must be notified within 14 days of receipt, goods will need to be returned subject to authorisation from our sales staff in pristine un-used condition in their original packaging. Any items that have clearly been used will be not refunded even if they are returned to us.
Return carriage is to be paid for by the customer and the original shipping fee WILL NOT be refunded. The postal and insurance of your returned item is the buyer's responsibility. Please ensure that you retain proof of postage when sending your parcel back to us as we cannot be responsible for products that do not arrive back with us.
If the carrier company attempt to deliver an item and leave a "while you were out" card and the buyer fails to collect the item from the carrier depot or fails to arrange for a re-delivery or if available an alternate local collection shop or store and the goods are returned to us at a later date, we will only refund the cost of the goods and the original shipping fee paid WILL NOT be refunded. Where carriers charge a return to sender fee, we reserve the right to deduct this fee from the buyer's product refund total.