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Corona Virus Information

During the present Corona virus outbreak, there will be some logistical problems for our carriers that will delay some parcels and disrupt services. We have been advised by our carriers of circumstances that affect their services.

The current situation with Corona / COVID-19, is changing very rapidly and requires us to be flexible and plan for and deal with the situation as it arises.

At the moment, our highest priority is to protect the health of our employees and customers and to help stop the spread of the virus.

We are reducing our staff presence with home office working where possible. You can contact us by e-mail and we will try to respond as quickly as possible. All our current pricing, including quantity discounts is now available online for ordering, but in urgent cases, our telephone hours will be from 10am to 4pm.

We will also comply with Government recommendations and resolutions and take all the necessary precautions.

Royal Mail Deliveries

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

DPD and other Carriers

UK deliveries are not affected unless local depots or drivers have to self-isolate.

International deliveries into Europe are not affected to most countries with the exception of northern Italy, where there are delays.

DPD changes to delivery procedure

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

Ruth White Yoga Products

We are taking all sensible precautions with regard to hygiene and minimising physical contact to our valuable customers.

And our message to you is to stay safe and keep active where possible and hope we all pull through this stronger as a Country, Communities and Individuals.